Couple with their Baby

Frequently Asked Questions


What happens in a consultation?

Both in-person and virtual visits generally begin by discussing you and your infant(s) health, birthing and/or lactation history, as well as focusing on the primary concerns you are having. Initial consultations are generally a little more  in-depth at the beginning as we get to know one another.

Next we weigh Baby for our starting weight and then begin feeding (or pumping/alternate feeding) when the parents and baby are ready. Throughout the feeding (or pumping/alternate feeding) we will try different techniques based on your needs/wants and pivot from there. Consultations can be more or less hands-on depending on your preferences and needs. Some families prefer more verbal coaching, some parents prefer more hands-on assistance. Whatever your preference during the consult is absolutely respected.

During the consultation we perform a feeding and functional assessment of you and your infant during a feeding.​ This can include an oral exam of your baby and/or observing their oral function during the feeding. At the end of the feeding(s) we weigh Baby again and are able to determine the amount of milk intake. This helps develop the picture of how things are going in relation to whatever concerns/needs are happening.

At the end of the visit, as well as throughout, we talk about how things are going and develop a plan together to reach your goals. 

Within 2 business days after our visit, I will send a copy of all of the resources/information we discussed during your visit, your Superbill (which is an itemized receipt, if not already paid for through insurance) and a copy of the plan we created together to your pediatrician for continuity of care with them. I offer follow-up visits at a lower cost because often times lactation related problems may take some time and effort to resolve. Just like at the doctor's office, you generally don't walk out instantly "fixed". A lot of the time reaching your feeding goals is a process. There are often many ups and downs, but I am here in your corner to support, guide and reassure you through this crazy, beautiful ride! 

How should I prepare for a consultation?

  • Ensure your intake documents are completed (sent to you via e-mail.)

  • Decide where you would like our consultation to take place in your home. Ideally where you spend most of your time breastfeeding/chestfeeding and are most comfortable.

  • Feed your infant about 90 minutes prior to visit so they will be ready to eat at our visit. If your infant is getting fussy prior to visit, try spending some time skin to skin or swaddle and rock them as alternative ways to console. Of course, if they are just too hungry go ahead and give them a "snack" and we will make it work!​

  • Feel free to include any support people you feel comfortable with in this visit: parents, partners, etc. Whoever supports you in your lactation goals is welcome at our visit. This absolutely includes older siblings who may want to play nearby. You will likely want an activity or distraction to keep them occupied so we can talk freely. 

  • Please ensure all pets are secured during our consultation, except for service animals. Service animals are absolutely welcome. I love pets, but sometimes they try to steal the show with their cuteness and I want to ensure you and your babies needs are the focus of our time.

  • Definitely DON'T clean your house or feel  obligated to get dressed! Focus on yourself and your baby prior to our visit, clutter and chaos happens when you've got small children and babies! Wear whatever clothing makes you feel most comfortable and has easy access for nursing or pumping!

  • Please rest  easy knowing this visit is about you, your baby and your goals & needs. Our visits are confidential, guilt-free and judgement-free zones, completely controlled by you. If you are experiencing any pain or discomfort physically or emotionally, I absolutely want to know so we can make a plan together based on what works for you and your family! 

  • Average Length of Initial Visit: 1.5-2 hours

  • Average Length of Follow Up Visit: 1-1.5 hours

  • Average Length of any other visit type: 1-1.5 hours

What are your safety/COVID-19 practices?

  • Our consultant will begin their consultation by washing or sanitizing their hands. We always wear a mask in observance of the COVID-19 CDC recommendations and are fully vaccinated against COVID-19. Prior to each visit we perform a COVID-19 self assessment that can also be found here for your own use.

  • Latex-free gloves are worn when examining an infant, when touching a breastfeeding/chestfeeding parent, and/or when being hands on in any way.

  • Your lactation consultant will be dressed professionally in scrubs and/ or wearing a Queen Lactation branded shirt. They are happy to remove their shoes or bring slippers upon request. As well, feel free to let us know before your visit if there are any special ways we can accommodate a comfortable home visit for you.

  • If electronic devices are used, all screens and keyboards will be cleaned at the end of every visit. Scale will be sanitized at the end of every visit.

Who can be there for my consultation?

In short, whoever you would like! We encourage spouses, partners, co-parents, family- whoever you feel most comfortable with and who is likely to be involved in helping you with infant feeding.

Is Queen Lactation in any insurance networks?

Yes! We have partnered with Lactation Network to get more families access to lactation help! If you have Blue Cross Blue Shield PPO or Cigna PPO you can visit our Book Now page, click the pink button and within about 90 minutes find out if you are covered for free lactation visits! These visits can be for any kind of visit- prenatal, postpartum latching, pumping, weaning or any other lactation issues that come up!

If you are not covered or do not wish to use your insurance benefits, you can visit our Book Now page, click the blue button and schedule from our wide range of lactation services, 7 days a week! Both in-person and virtual appointments available, whatever your preference. For visits not paid directly by insurance, we always provide a SuperBill that you can submit to your insurance for reimbursement based on your own individual benefits. We recommend you check with your insurance before your consultation to find out what your coverages are. If you have any difficulties, here is a link to a really helpful blog article  and the National Women's Law Center Toolkit

What is "chestfeeding" or "bodyfeeding"?

In short, it is an inclusive verb referring to someone feeding a baby directly from their chest. Breastfeeding is a verb referring to people feeding a baby directly from their breast.  "Bodyfeeding" is a more general term, but often refers to both "breastfeeding" and "chestfeeding". At Queen Lactation, we use inclusive language because we firmly believe our LGBTQIA+ families deserve to feel as heard, cared for and safe as our cis-het families, as well as for survivors, chestfeeding/bodyfeeding may feel less triggering when talking about a potentially trauma-related part of the body. If you would like to learn more about these terms, please check out the post of an amazing IBCLC who  talks about this more in-depth.